Refund Policy

1. Introduction
At Aztechware, operated by CONSULTORES INTEGRALES PIONEER S.C. (“we,” “our,” or “us”), we are committed to providing high-quality tech services that meet your expectations. This Refund Policy outlines the conditions under which refunds may be provided for services purchased through our platform.

2. Service Scheduling
Once a product or service is purchased from our website, a personalized appointment with a specialist technician is required. If the product or service does not meet your expectations, you have 30 days to request a refund before receiving the product or service.

3. Consultation Stage

3.1 No Charges for Consultation: There are no charges for placing an order or attending the initial consultation. Therefore, no refunds are applicable at this stage.

4. Service Agreement and Refunds

4.1 Agreement Terms: Once the consultation is complete and a service agreement is finalized, the payment terms, including any refund conditions, will be clearly outlined in the agreement.

4.2 Eligibility for Refunds: Refunds may be provided in the following situations:

• Non-Delivery of Service: If, for any reason, we are unable to deliver the agreed-upon services, you will be eligible for a full refund.
• Service Cancellation by Aztechware: If we need to cancel the service after payment has been made, a full refund will be issued.
• Mutual Agreement: If both parties mutually agree to cancel the service before completion, a partial refund may be issued based on the work completed and expenses incurred up to that point.

4.3 Non-Refundable Circumstances: Refunds will not be provided in the following cases:

• Change of Mind: If you change your mind after the service agreement is finalized, no refund will be issued.
• Dissatisfaction After Completion: Refunds will not be provided for completed services if they were delivered according to the agreed-upon terms and scope.

5. Refund Process

5.1 Requesting a Refund: To request a refund, please contact us directly using the information provided below. Include your order details and the reason for the refund request.

5.2 Processing Time: Refunds will be processed within [X] business days after your request has been reviewed and approved. The refund will be issued through the original payment method unless otherwise agreed.

6. Modifications to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services will signify your acceptance of the updated terms.

7. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Blvd. Héroes del 5 de Mayo No. 4321,
Col. El Carmen Huexotitla,
Puebla, Pue., C.P. 72534